At Fashion Pajama Shop, we’re committed to providing you with exceptional service from the moment you browse our silk collection to the day your luxury sleepwear arrives at your doorstep. Please review our policies below to ensure a seamless shopping experience.

Shipping Information

Order Processing

We carefully hand-pack all orders within 1-2 business days after payment confirmation. You’ll receive a shipping notification with tracking information once your order is dispatched from our Louisville atelier.

Shipping Methods & Delivery Times

We offer two premium shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking and insurance
  • Recommended for time-sensitive orders

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Please note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to be completely satisfied with your premium nightwear purchase. If our silk pyjamas, dressing gowns, or other luxury sleepwear items don’t meet your expectations, we’re happy to assist with returns or exchanges.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Unworn, unwashed, with original tags and packaging
  • Non-returnable items: Bed socks and vests (except for defects or incorrect items)
  • Original shipping fees: Non-refundable

How to Return an Item

  1. Contact us: Email [email protected] within 15 days of receiving your order, including:
    • Your order number
    • Whether you prefer a refund or exchange
    • Reason for return
  2. Wait for instructions: Our Louisville-based team will send return authorization and shipping details
  3. Package securely: Use original packaging when possible
  4. Ship your return: Send to our return address at your expense:
    Fashion Pajama Shop
    1612 Beech Street
    Louisville, US 40211

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Please allow additional time for your bank or credit card company to complete the transaction.

Exchange Policy

For size or color exchanges on the same item:

  1. Follow the standard return process above
  2. Clearly specify your desired exchange in your email
  3. We’ll ship your new item once we receive the original

Standard shipping rates apply for exchanged items.

Defective or Incorrect Items

If you receive a defective product or incorrect item from our collection (such as our signature dressing gowns or pyjama sets):

  • Contact us immediately at [email protected]
  • We’ll arrange a prepaid return label if needed
  • You’ll receive a full refund or replacement at no additional cost

Need Assistance?

Our customer care team is always happy to help with any questions about our luxury nightwear, silk collection, or return process. Contact us at [email protected].

Thank you for choosing Fashion Pajama Shop for your premium sleepwear needs. We appreciate your trust in our commitment to quality and exceptional service.