At Fashion Pajama Shop, we believe in making your sleepwear experience as effortless as our silk pajamas feel. Below you’ll find answers to our most commonly asked questions about our elegant nightwear collection and services.
About Our Products
What makes your pajamas different from other brands?
Our nightwear combines refined craftsmanship with premium materials like those in our Silk Collection, offering both luxury and comfort. Each piece is designed with the same attention to detail you’d expect from high-end fashion, but specialized for sleepwear comfort.
Do you offer matching pajama sets?
Yes! We specialize in coordinated sleepwear including our popular Pyjama sets, Dressing Gowns, and complementary pieces that can be mixed and matched across our collections.
How should I care for my silk pajamas?
We recommend gentle hand washing or dry cleaning for our Silk Collection to maintain the fabric’s luxurious feel. Each garment comes with specific care instructions to ensure long-lasting elegance.
Ordering & Account Information
How do I create an account?
You may check out as a guest or create an account during your first purchase. Account holders enjoy faster checkout and order tracking.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Can I modify my order after placing it?
To maintain our efficient processing (1-2 days), orders cannot be modified once placed. You may return items under our 15-day return policy if needed.
Shipping & Delivery
Where do you ship?
We proudly offer global delivery (excluding some remote areas and parts of Asia) via premium carriers to ensure your elegant nightwear arrives with care.
What are my shipping options?
- Standard Shipping ($12.95): 10-15 days via DHL/FedEx with tracking
- Free Shipping (orders over $50): 15-25 days via EMS
Will I need to pay customs fees?
International orders may be subject to customs fees depending on your local regulations. We recommend checking with your local customs office, just as we recommend checking care labels on our Nightshirts and Dressing Gowns.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from receipt for unworn, unwashed items with tags attached. We stand behind our products as firmly as we stand behind our belief that comfort should never compromise style.
How do I initiate a return?
Please email our customer service at [email protected] with your order details. We’ll guide you through our hassle-free return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method, just as we use premium carriers for our outbound deliveries.
Additional Questions
How can I contact customer service?
Our Louisville-based team is available at [email protected]. We aim to respond within 24 hours with the same care we put into selecting fabrics for our Pyjama Bottoms and T-shirts.
Do you offer gift wrapping?
All orders arrive in our signature discreet, elegant packaging that makes our nightwear presentation as refined as our Tusk Trust Range products. For special gift requests, please contact us before ordering.
What’s your company address?
Fashion Pajama Shop
1612 Beech Street
Louisville, US 40211
1612 Beech Street
Louisville, US 40211
From our family to yours – thank you for choosing Fashion Pajama Shop. We look forward to wrapping you in comfort soon.